shopislot Platform Privacy Notice

This page describes what we collect when you use shopislot and how we keep that data protected. We at shopislot operate an online entertainment platform available where local law permits, centred on football betting, live-dealer tables, slot games, and esports markets. Your privacy matters to us, and we take data protection seriously. When you open an account, deposit funds, place a bet, or contact our support team, we gather specific information to verify your identity, process your transactions, and improve your experience on our platform.

We understand that sharing personal information online raises legitimate concerns. This notice explains our approach transparently: which data we collect, why we need it, who may see it, and what rights you have. Our commitment is to handle your information fairly, securely, and only for the purposes stated here. If you have questions about how we use your data, our multilingual support team is available via chat or email to clarify any part of this policy.

What data we collect on shopislot

When you register an account with us, we ask for your email address, full name, date of birth, phone number, and residential address. These details are essential for account verification and to comply with Indonesian financial regulations. We also collect your government-issued ID number (national ID, passport, or driver's licence) and a photograph of your ID document as proof of identity. This process, known as Know Your Customer (KYC) verification, helps us prevent fraud and money-laundering across our platform.

During gameplay and betting, we record your transaction history—deposits, withdrawals, bets placed, and gaming activity—so you can review your account balance and activity statement anytime. When you use our payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, e-wallet), we receive confirmation from the payment provider that the transaction was successful, but we do not store your full card details or wallet passwords. We also log your IP address, device type, and browser information to protect against unauthorised access and to detect suspicious login attempts.

How we use your information

We use your personal data for several core purposes. First, identity verification: we confirm your identity using your submitted documents to ensure you are who you claim to be and to meet Indonesian regulatory requirements. Second, transaction processing: we use your payment details and address to process deposits and withdrawals, and to send you confirmation emails after each transaction. Third, account security: we monitor for unusual login patterns or repeated failed password attempts, and we may ask you to verify your identity again if we detect suspicious activity.

Fourth, customer support: when you contact us via chat, email, or phone, we use your account details and communication history to assist you. Fifth, promotional eligibility: we track your account status and betting history to determine which promotional offers (welcome bonus, weekly cashback, referral rewards, loyalty tiers) you are eligible for, and to ensure you meet any wagering requirements before you can withdraw promotional credits. We do not use your data to build marketing profiles or to sell your information to third parties. We do not share your identity details with advertisers or data brokers.

Third-party processors and data sharing

Our platform relies on external service providers to function safely. We share your data with payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, and the banks) so they can confirm deposits and initiate withdrawals. We also work with identity-verification vendors who check your submitted documents against government records and fraud databases. These third parties operate under strict data-protection agreements and may not use your information for any purpose other than the service we have contracted them to provide.

In rare cases, we may be required by law to disclose your information to Indonesian authorities—for example, if we receive a court order or a request from the Financial Intelligence Unit (PPATK) investigating financial crimes. We also share anonymised, aggregated data with our analytics partners to understand how our platform is used and to identify technical issues, but this information cannot identify you personally.

Cookies and tracking technologies

When you visit shopislot, we use cookies (small text files stored on your device) to remember your login session, your language preference, and your account settings. These cookies allow you to stay logged in as you navigate between pages and to personalise your experience. We also use cookies to measure traffic patterns—for example, which games are most popular during Liga 1 matches or Idul Fitri promotions—so we can improve our service. You can configure your browser to refuse cookies, but doing so may prevent you from accessing your account or viewing your betting history.

Your rights and our commitments

You have the right to access your personal data held by shopislot. You can download a copy of your account information, transaction history, and identity documents by logging into your account or by emailing our support team. You also have the right to correct inaccurate information—if your registered address or phone number has changed, you can update it anytime in your account settings. If you believe we are processing your data incorrectly or in violation of your privacy, you can lodge a complaint with the Indonesian Personal Data Protection Authority (Otoritas Jaminan Informasi Pribadi).

We commit to storing your data securely using encryption and firewalls to prevent unauthorised access. Our servers are located outside Indonesia in data centres that comply with international security standards. We conduct regular security audits to identify vulnerabilities and we promptly notify you if we discover that your data has been breached. We also commit to responding to your data requests (access, correction, deletion) within 30 days of your submission. If you wish to close your shopislot account permanently, we will delete your personal information after the mandatory seven-year retention period for regulatory compliance has elapsed.

Your trust in shopislot depends on our respect for your privacy. We do not sell your data, we do not use it for marketing outside our platform, and we do not share it with competitors. If our privacy policy changes, we will notify you via email and ask for your consent before applying any new terms. This notice was last updated in the current year and reflects our current practices across all regions where we operate.